Order Processing

Order processing can take between 3-5 business days (Monday – Friday).

🚀To UK

Free Shipping Promotion

Shelia offers FREE SHIPPING on any order containing only full-priced item(s) where the order subtotal is over 29.99.

Continental UK Standard Shipping Information:

🚀To Ireland

Ireland Standard Shipping Information:

🚀To Rest of World

Rest of World Standard Shipping Information:

Shipping and handling fees depend on the method of delivery selected at checkout and when the order is placed during the week. Shipping and handling fees may be determined by applicable promotional shipping offers (if any).

The shipping will be made with standard DHL/UPS/USPS shipping. Please note that orders could arrive in multiple packages.

Both the above shipping policies are subject to the following terms:

• Orders are deliverable to UK/Ireland residential and commercial addresses.
• Some premium and select launch product(s) are not eligible for this offer. Shipping promotion will not be applied to these product(s) at check-out. Gift cards are not eligible for this offer.
• Minimum order value must be met after application of any discount, coupon, promotion reward.
• Minimum order value will be determined before application of all applicable taxes, shipping charges and surcharges.
• Offer cannot be applied to prior, completed purchases.
• Offer is not available to resellers, wholesalers or diverters.
• Offer valid for online purchases made at Shelia.co.uk only.
• Shelia reserves the right to modify or discontinue this offer at any time.

Order Cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Unclaimed orders

We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or because of an incorrect or insufficient address.

Custom / Duty fees / Remittance fee

Customs fees and Sale tax are the responsibility of the customer. Please check with your local customs agency regarding fees. Also, kindly note that on rare occasions, customs agents may delay the delivery of some packages.

Separate Packages

In some instances, an order may be split into different packages for any of the following reasons:

• Certain items may be on backorder;
• Weight restrictions for regular shipping imposed by the post office.

Returns

You may return new, unopened items within 30 days of delivery for refund. Items should be returned in their original product packaging. You'll pay the return shipping costs if the return is not a result of our error.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in shoes. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorize you to do so.

COVID-19 Delivery Information

Due to the impact of COVID-19 on our warehouse and shipping operations, order process and shipping time may be delayed up to an additional 14 business days.

• We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.

• Sometimes unexpected delay is caused due to thorough inspection, out of stock issue, especially during high-volume periods.

• In case of any question and unexpected delay you can always contact with our customer service.

• Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.

Get in Touch

Throughout the COVID-19 global pandemic, the wellbeing of our employees and customers has been, and continues to be, our priority.

To comply with social distancing measures and to continue to offer maximum protection to our teams, Our Customer Service and Distribution Centres remain operational; however we have significantly reduced the number of colleagues which means it may take a little longer to answer your query.

We would like to thank you for your continued support and understanding in these unprecedented challenging times.

Our Customer Care team aim to respond to any contact within 7 days.

Please do not include any credit or debit card details in your email.